We currently ship within Australia, NZ, Europe and the US. Shipping costs will apply, and will be added at checkout.
It depends on where you are. We dispatch from Melbourne, Australia.
Delivery within Australia and NZ will be calculated upon check out. Please note we do not deliver to PO Boxes. Please supply a physical street address.
We dispatch from Melbourne, Australia. Estimated delivery times are as follows: Australia: 4-5 business days NZ: approx 7-8 business days US/World: 15-25 business days
Please allow 2 business days for order processing and packing.
Please note, all delivery timeframes are an estimate only and Marco & Co are not be liable for losses suffered or incurred due to delivery delays.
Delivery within AUS and NZ will be calculated upon checkout.
Delivery within the US and anywhere else in the world is a flat rate of $10USD for 1 or 2 candles. For more than 2 candles, the flat rate is $20USD.
The rate is applicable per transaction.
You can return an item within 30 days of it being dispatched by us, providing it's unused and in re-saleable condition. Please note shipping costs are at your expense. Where a refund is due, this will be processed onto the credit/debit card with which the purchase was made. Refunds may take 5-7 working days to reflect against an account, depending on the bank.
You can exchange a product due to change of mind within 30 days of it being dispatched by us, providing it's unused and in resaleable condition. Please note shipping costs for the return and resend are at your expense.
We recommend that a proof of postage is obtained for your return/exchange, in the unlikely event that we do not receive the parcel.
If you would like to return or exchange an item, please email firstname.lastname@example.org with your order number and details of the return or exchange.
Unfortunately we are unable to edit your order items once it's been placed. If you have ordered the wrong thing, provided it hasn't yet been shipped, we can cancel your order and refund you so you can order again. Please email email@example.com if you need assistance.
Please email firstname.lastname@example.org with your order number and clear photos of the broken or damaged products and we'll arrange a replacement to be sent out to you as soon as possible.
Our candles are soy-based, and are not tested on animals, are free from Parabens, PEGS and contain no animal by-products and can be considered as vegan friendly.
We use cotton lead free wicks and non-toxic, food grade wax which means its very safe to burn.
It is important to note that the first burn is very important. When you light your candle for the first time, allow the wax to burn so that it melts across the entire surface to the edges and pools to the edges of the jar. We usually recommend burning for at least 2 hours.
Doing this will assist in preventing 'tunnelling' or uneven pooling, and help promote an even burn for the duration of the candle's life.
As the wax level drops, the wicks become longer so we recommend that you trim the wicks regularly prior to each new burn.
We suggest that you stop burning your candle when there's not a lot of wax left as the glass may become very hot to handle.
We aim to ensure all of our candles will last as long as possible however burn times vary based on many factors including candle maintenance (whether wicks are being properly trimmed), the length of each solid burn time (a longer burn that results in a deeper melted wax pool tends to evaporate faster), where you place the candle (drafty areas may effect burn times) and how old your candles is.
In ideal conditions, 280g candles may burn for up to 50 hours.